Skip to main content

Add or remove customer contacts for your AWS custom cloud in Aiven

Update the list of customer contacts for your custom cloud.

About updating customer contacts​

With the BYOC feature enabled, you can create custom clouds in your Aiven organizations. While creating a custom cloud in Aiven, add at least the Admin contact. Later, you can come back to the the Customer contact setting in your cloud's page in Aiven Console and update the contacts list you initially created for your cloud.

important

While you can add multiple different customer contacts for your custom cloud, Admin is a mandatory role that is always required as a primary support contact.

Prerequisites​

Update the contacts list​

  1. Log in to Aiven Console as an administrator.

  2. Select the organization you want to use from the dropdown menu in the top right corner.

  3. From the top navigation bar, select Admin.

  4. From the left sidebar, select Bring your own cloud.

  5. In the Bring your own cloud view, select one of the clouds available on the list.

  6. In the selected cloud's page, use the ellipsis (...) menu in the top right corner to select Customer contact.

  7. In the Customer contact window, select a new contact's role from the dropdown menu, enter the email address, and select + to add the provided contact's details.

  8. When you're done adding all the contacts, select Save changes.

The list of contacts for your cloud has been updated.

Verify the update​

Preview the updated list of contacts:

  1. Log in to Aiven Console as an administrator.
  2. Select the organization you want to use from the dropdown menu in the top right corner.
  3. From the top navigation bar, select Admin.
  4. From the left sidebar, select Bring your own cloud.
  5. In the Bring your own cloud view, select one of the clouds available on the list.
  6. In the selected cloud's page, use the ellipsis (...) menu in the top right corner.
  7. Select Customer contact from the options available on the the ellipsis (...) menu.